Refund and Returns Policy

💸 Refund Policy – 

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Shop with Confidence – Hassle-Free Refunds

At Kinbo Shop, we want you to shop with complete peace of mind. If your order isn’t quite right, you can easily return the product — and get your refund quickly — by following the steps below.

🛍️ Step-by-Step Guide to Get a Refund

1. 🔐 Sign in to Your Kinbo Shop Account

  • Visit: www.kinbo-shop.com

  • Click “My Account” at the bottom of the page

  • Log in with your registered email and password

2. 📦 Access Your Orders

  • Go to “My Orders”

  • Click “View All” to see your full order history

  • Select the item you wish to return

  • Click “Initiate Return”

3. 💰 Select Your Refund Method

Choose how you’d like to receive your refund:

  • 🔄 Original Payment Method (e.g., credit/debit card, mobile wallet)

  • 💳 Bank Transfer

  • 🛍️ Kinbo Store Credit (for faster reordering)

4. 📝 Fill Out the Return Form

  • Select a valid reason for your return

  • Choose a return method: Pickup or Drop-off

  • Submit the return form to complete your refund request

🚚 Return Method Based on Delivery Mode

Delivery Mode Return Option
Doorstep Delivery ✅ Pickup or Drop-off
Pickup Point Delivery 🚶‍♂️ Drop-off Only

⚠️ Important: Selecting the wrong return method may cause delays or cancellation of your return.

📦 How to Pack Your Return Item

To ensure a smooth and successful refund:

  1. Place the product in its original, undamaged packaging

  2. Include all original items:

    • ✅ Tags

    • ✅ Instruction manuals

    • ✅ Warranty cards

    • ✅ Accessories & freebies

  3. Use Kinbo Shop’s outer packaging (if provided)

  4. Clearly write your Order Number and Return Tracking Number on the outside

  5. Do not apply tape or stickers directly to the product packaging

🚚 Drop-off / Pickup Instructions

✅ Drop-Off:

  • Visit your nearest Kinbo Shop Drop-off Point

  • Hand over your return package

  • Collect your Return Acknowledgment Receipt and keep it safe

✅ Pickup:

  • Our delivery partner will collect the item from your location on the scheduled date

  • Hand over the sealed package

  • Request and keep the Return Acknowledgment Slip

Conditions for Refund Approval

To qualify for a full refund:

  • The item must be unused, unworn, unwashed, and undamaged

  • Fashion items may be tried on but must show no signs of wear

  • All original components must be included:

    • 🏷️ Tags & labels

    • 📄 Manuals

    • 🛠️ Warranty cards

    • 🎁 Accessories & freebies

  • Product must be returned in original manufacturer packaging

❗ Products returned in poor or incomplete condition may be rejected and sent back.

🧾 Important Reminders

  • Always label your package with the Order Number and Return Tracking Number

  • You will receive the tracking number after submitting the online return form

  • Incomplete forms or poor packaging may result in delays or cancellation of your refund

📬 Need Help?

Got questions or need assistance?

📧 Email us at: support@kinbo-shop.com

Returns Policy –

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At Kinbo Shop, we strive to make your shopping experience smooth and risk-free. If your product is damaged, defective, incorrect, or incomplete upon delivery, you may be eligible to return it. Below, you’ll find all the details about how returns work at Kinbo Shop.

📅 Return Window

  • Return requests must be submitted within 14 days from the date of delivery.

  • Items returned after the return period will not be accepted, unless covered under warranty.

✅ Valid Reasons to Return a Product

You may return a product if:

  • 🚫 The item is damaged (e.g., broken, physically destroyed)

  • ⚠️ The item is defective (e.g., doesn’t work or won’t power on)

  • 📦 The package is incomplete (e.g., missing accessories or components)

  • ❌ The wrong product, color, or size was delivered

  • 🖼️ The product does not match its description or image on the website

  • 👕 The product does not fit (for eligible fashion items)

⚠️ Important Notes

  • For electronics, appliances, and mobile phones, if an issue arises after use or after the 14-day return period, please refer to the Brand or Seller Warranty (see our Warranty Policy

  • Products marked as “non-returnable” on the product page are not eligible for return.

  • Return requests due to change of mind are accepted only for selected categories (see below).

     

    Category

    		 Return Eligibility
    📱 Phones & Tablets ✅ Returnable if damaged, defective, incorrect, or not as described. Covered under warranty.
    👗 Fashion ✅ Returnable if size doesn’t fit or item is incorrect/damaged. Must be unworn & in original packaging.
    💄 Beauty & Health 🚫 Not returnable if opened or used. Eligible if sealed & defective/wrong product.
    🔌 Appliances ✅ Returnable if damaged/defective on arrival. Warranty applies after usage.
    💻 Computing & Gaming ✅ Returnable if DOA (dead on arrival), damaged, or incorrect. Warranty applies after use.
    📺 TVs, Audio & Cameras ✅ Returnable if damaged or incorrect. Warranty applies post-use.
    🛋️ Home & Living ✅ Returnable if incorrect, damaged, or defective.
    🏃 Sports & Travel ✅ Returnable if not as described or defective.
    👶 Baby, Toys & Kids ✅ Returnable under standard conditions.
    🛒 Grocer’s Shop 🚫 Non-returnable unless incorrect or expired on delivery.
    💻 Digital Goods 🚫 Non-returnable once delivered (e.g., vouchers, codes).
    📦 Any 3 Bundle ✅ All items must be returned together in original condition.
    🧾 Other Categories ✅ Based on individual product return conditions.

📌 Please check the product page for category-specific return info.

🔁 Change of Mind Returns

Change of mind returns are only accepted for select categories such as:

  • Fashion (unworn, in original packaging)

  • Home & Living (unopened)

  • Baby & Kids (unopened)

Items must be unused, undamaged, and returned in their original packaging.

📩 How to Initiate a Return

  1. Sign in to your account at www.kinbo-shop.com

  2. Go to “My Account” → “My Orders”

  3. Find the item and click “Initiate Return”

  4. Choose a valid reason for return

  5. Select your refund method and return type (Pickup/Drop-off)

  6. Pack the item securely, include the order number, and attach the return label

  7. Drop off the item or wait for our pickup service to collect it

❗ Non-Returnable Items

Certain products are marked as non-returnable on their respective product pages. These typically include:

  • Perishables (groceries, fresh items)

  • Opened personal care products

  • Digital goods (vouchers, software codes)

  • Customized or made-to-order items

📧 Need Help?

If you’re unsure whether your product is eligible for return, or need help with your request, contact us at:

📧 support@kinbo-shop.com

Our support team is here to ensure your return and refund process is fast, fair, and stress-free.

 

 

 

 

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