Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Standard Home Delivery — Local courier or postal service delivering to your doorstep.
Express / Priority Shipping — Faster delivery option (Contact us) for urgent orders.
In‑Store / Pickup (if applicable) — Some sellers allow you to pick up from a physical location if near.
Express / Priority Shipping — Faster delivery option (Contact us) for urgent orders.
In‑Store / Pickup (if applicable) — Some sellers allow you to pick up from a physical location if near.
Do You Ship Internationally?
International Shipping — For customers outside of Bangladesh Comming Soon).
How Long Will It Take To Get My Package?
Inside Dhaka:
Estimated delivery time is 1–3 business days after order confirmation.
Outside Dhaka (within Bangladesh): Estimated delivery time is 3–5 business days.
International Orders: If international shipping is available, delivery usually takes 7–21 business days, depending on the destination and customs process.
All orders are typically processed and shipped within 1–2 business days. You will receive a tracking number as soon as your order is dispatched so you can follow your package in real time.
Outside Dhaka (within Bangladesh): Estimated delivery time is 3–5 business days.
International Orders: If international shipping is available, delivery usually takes 7–21 business days, depending on the destination and customs process.
All orders are typically processed and shipped within 1–2 business days. You will receive a tracking number as soon as your order is dispatched so you can follow your package in real time.
PAYMENT
What Payment Methods Are Accepted?
✅ Mobile Wallets & Digital Payments — such as bKash, Rocket, Nagad
✅ Bank Transfer / Online Banking — via local bank gateways
✅ Cash on Delivery (COD) — Pay in cash when your package arrives (if your location supports COD)
✅ Bank Transfer / Online Banking — via local bank gateways
✅ Cash on Delivery (COD) — Pay in cash when your package arrives (if your location supports COD)
Is Buying On-Line Safe?
Yes — buying from Kinbo-Shop.com is completely safe.
Additionally:
✅ We use trusted and secure payment gateways to process transactions.
✅ Your information is never shared with third parties without your consent.
✅ We follow industry-standard security practices to protect your data.
✅ You’ll receive order confirmations and tracking info for transparency.
Shop with confidence knowing your information and purchases are safe with us.
Additionally:
✅ We use trusted and secure payment gateways to process transactions.
✅ Your information is never shared with third parties without your consent.
✅ We follow industry-standard security practices to protect your data.
✅ You’ll receive order confirmations and tracking info for transparency.
Shop with confidence knowing your information and purchases are safe with us.
Order & Retunrs
How do I place an Order?
1.Browse the Website
Explore our categories or use the search bar to find the products you want.
2.Select Your Product
Click on the item, choose any options (like size or color if applicable), and click “Add to Cart.”
3.View Your Cart
Once you're ready to check out, click the cart icon at the top of the page and select “Checkout.”
4.Enter Shipping Information
Fill in your name, delivery address, and contact details carefully.
5.Choose a Payment Method
Select your preferred payment option (e.g., mobile wallet, credit card, cash on delivery).
6.Place Your Order
Review your order details, then click “Place Order” or “Confirm” to complete your purchase.
7.Order Confirmation
You’ll receive an order confirmation email or SMS with your order number and details.
Explore our categories or use the search bar to find the products you want.
2.Select Your Product
Click on the item, choose any options (like size or color if applicable), and click “Add to Cart.”
3.View Your Cart
Once you're ready to check out, click the cart icon at the top of the page and select “Checkout.”
4.Enter Shipping Information
Fill in your name, delivery address, and contact details carefully.
5.Choose a Payment Method
Select your preferred payment option (e.g., mobile wallet, credit card, cash on delivery).
6.Place Your Order
Review your order details, then click “Place Order” or “Confirm” to complete your purchase.
7.Order Confirmation
You’ll receive an order confirmation email or SMS with your order number and details.
How Can I Cancel Or Change My Order?
If you need to cancel or modify your order, please contact us as soon as possible after placing it.
We process orders quickly, so changes can only be made before the order has been shipped.
✅ To cancel or change your order:
Email us at: support@kinbo-shop.com
Or Call us as soon as possible .
Provide your order number and the details you’d like to update
Once your order has been shipped, we may not be able to cancel it — but you may still be eligible for a return or exchange under our return policy.
We process orders quickly, so changes can only be made before the order has been shipped.
✅ To cancel or change your order:
Email us at: support@kinbo-shop.com
Or Call us as soon as possible .
Provide your order number and the details you’d like to update
Once your order has been shipped, we may not be able to cancel it — but you may still be eligible for a return or exchange under our return policy.
Do I need an account to place an order?
Yes, you have need an account to place an order.
You can checkout as a guest for a quick and easy shopping experience.
However, creating an account comes with benefits:
🔄 View your order history
🚚 Track your orders easily
💬 Faster checkout on future purchases
🎁 Access to special offers and promotions
Creating an account is free, simple, and takes just a minute — but it’s totally up to you!
You can checkout as a guest for a quick and easy shopping experience.
However, creating an account comes with benefits:
🔄 View your order history
🚚 Track your orders easily
💬 Faster checkout on future purchases
🎁 Access to special offers and promotions
Creating an account is free, simple, and takes just a minute — but it’s totally up to you!
How Do I Track My Order?
Once your order has been shipped, we’ll send you a confirmation email or SMS containing your tracking number and a link to the courier’s tracking page.
To track your order:
Check your email or phone for the tracking information.
Click the tracking link or visit the courier’s website.
Enter your tracking number (if needed) to see the latest status of your delivery.
If you haven’t received tracking details within 1-2 business hours after placing your order, or if you have any questions, please contact our customer support at support@kinbo-shop.com — we’re happy to assist!
To track your order:
Check your email or phone for the tracking information.
Click the tracking link or visit the courier’s website.
Enter your tracking number (if needed) to see the latest status of your delivery.
If you haven’t received tracking details within 1-2 business hours after placing your order, or if you have any questions, please contact our customer support at support@kinbo-shop.com — we’re happy to assist!
How Can I Return a Product?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can request a return within our return window.
🛍️ To return a product:
1. Contact Us First
Email us support@kinbo-shop.com atwithin [typically 7–14 days] of receiving your order. Include your order number and reason for the return.
2. Wait for Return Instructions
Our support team will provide you with return instructions, including the return address and any necessary steps.
3. Package the Item Safely
Make sure the product is unused, in its original packaging, and includes all accessories or tags.
4. Send It Back
Ship the item back using a reliable courier service. We recommend using a trackable method to avoid issues.
5. Refund or Exchange
Once we receive and inspect the returned product, we’ll process your refund or exchange within a few business days.
🛍️ To return a product:
1. Contact Us First
Email us support@kinbo-shop.com atwithin [typically 7–14 days] of receiving your order. Include your order number and reason for the return.
2. Wait for Return Instructions
Our support team will provide you with return instructions, including the return address and any necessary steps.
3. Package the Item Safely
Make sure the product is unused, in its original packaging, and includes all accessories or tags.
4. Send It Back
Ship the item back using a reliable courier service. We recommend using a trackable method to avoid issues.
5. Refund or Exchange
Once we receive and inspect the returned product, we’ll process your refund or exchange within a few business days.